faqs | Proclean Bury St Eds

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ProClean Bury St Edmunds

Tel: (01284) 220950

Mob: (07518) 155526

Or Email: info@procleaneast.com

Your Independent Cleaning Specialist

Proudly Serving Bury St Edmunds

proclean ipswich

T: (01284) 220950

M: (07518) 155526

Professional Carpet & Upholstery Cleaning services from your independent cleaning specialist

NEW FOOTER LONG

Carpet Cleaning & Upholstery Cleaning in Aldeburgh, Ardleigh, Bramford, Brantham, bury st edmunds, Claydon, Colchester, Debenham, Diss, East Bergholt, Elmswell, Eye, Felixstowe, Framlingham, Hadleigh, Halstead, Hasketon, Ipswich, Ixworth, Kesgrave,Lavenham, Leavenheath, Long Melford, Manningtree, Martlesham, Needham Market, Orford, Stowmarket, Sudbury, Thurston, West Bergholt & Woodbridge. Unsure if we operate in your area? Please call Proclean today and we will be happy to assist you.

Main Office:

53 Hening House

Hening Avenue

Ipswich

Suffolk

IP3 9QJ

United Kingdom

Freephone: 0800 980 3950

Bury St Eds: 01284 220950

Mobile: 07518 155526

Email: info@procleaneast.com

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ECO FRIENDLY CLEANING PRODUCTS AVAILABLE ON REQUEST

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CONTACT US

Professional Carpet & Upholstery Cleaning services from your independent cleaning specialist

GETTING A QUOTE

How do I get a quote?

Call us :

Monday 9:00am - 8:00pm

Tuesday 9:00am - 8:00pm

Wednesday 9:00am - 8:00pm

Thursday 9:00am - 8:00pm

Friday 9:00am - 8:00pm

Saturday 9:00am - 5:00pm

Fill in a CALLBACK form

Email info@procleaneast.com

Can I get a quote over the phone?

If you’re in a rush and want an indicative cost we can give you an estimate over the phone. There’s some information that we’ll need to ensure this is as accurate as possible.

For carpet cleaning, please tell us the room dimensions and about any stains on the carpet.

For upholstery cleaning, please tell us what the items are i.e. sofas, chairs, dining chairs. Let us know if there are any stains and, if you know, what the fabric is made of.

If you are happy with the estimate we can then arrange a convenient time to clean for you.

Will the quote change?

If we have made a visit to your home and given you a quote this will be a fixed price and won’t change.

If we have given you a Telephone estimate we will double check that it is accurate before we start your clean - Changes to these quotes are rare - only significantly bigger areas or stubborn staining can affect the cost.

For more information please see our 'How much will it cost? page.

BOOKING A CLEAN

How soon can you carry out the cleaning for me?

We will always try to arrange the cleaning at the most convenient time for yourself and most work can often be carried out within a few days of contacting us.

How much does the cleaning cost?

We keep our prices as low as possible. As every job is different please contact us so that we can provide you with an estimate.

Do you work at weekends?

Our usual business hours are Monday to Friday 9:00am - 8:00pm and Saturday 9:00am - 5:00pm, however we understand that this is not always convenient for everybody - particularly commercial customers, therefore we do offer a level of flexibility and will try our best to work around these hours if necassary.

Do you promise to beat competitor prices?

No, we don't price match our competitors. We provide exceptional value for money and our aim is to provide you with an unsurpassed clean. Our prices are competitive and also reflect the care, attention and results we will deliver to you.

Do you have a minimum charge?

Yes. Our minimum charge is £59.40 including VAT.

Please pay at the end of the appointment using cash, cheque or card.

STAIN REMOVAL AND ONGOING CARE

What stains can you remove?

We can remove a large variety of staining including tea, coffee, red wine, food stains, blood, ink, tar, oil, urine, draft marks and many other types of stains. Stain removal results can vary due to the many different types of fabrics and carpet fibres, please contact us and we will be happy to discuss it with you.

Do you guarantee to remove all stains?

We guarantee the best results possible but unfortunately cannot guarantee removal of staining because it’s sometimes not possible.

Can you apply stain protection treatments?

Yes we can. Almost all items we clean for you can be stain protected.

How often should I have my carpets cleaned?

Most manufacturers recommend that carpets are professionally cleaned every 12 - 18 months. If you allow the carpet to become heavily soiled it could significantly reduce the life of the carpet.

Do you clean every area of upholstery fabric?

Yes. We remove all cushions and clean every accessible area of fabric.

Is there a risk of shrinkage?

No. We will thoroughly pre-test carpets and fabrics prior to cleaning.

What if I'm unsatisfied with the results of the cleaning?

Prior to cleaning we will give you an honest idea of the results of the cleaning. If you are unhappy with any of the cleaning then please contact us immediately and we will try are best to resolve the issue.

Are you fully insured?

Yes we are. Certificates are available on request.

ON THE DAY OF THE CLEAN

Do I have to move the furniture before the cleaning?

No you don’t. Prior to cleaning we will advise which furniture we can and cannot move, although most furniture i.e. sofas, TV stands, chests of draws and bed side cabinets can be moved. We do ask that you remove small items off of the furniture prior to cleaning to reduce the chances of any accidental property damage.

Do I need to vacuum before the cleaning?

No. We will always vacuum before cleaning the carpet.

Can you clean without me being at the property?

Yes we can. Please contact us so that we can discuss your requirements.

What equipment do you use?

We use a large variety of specialist professional equipment depending on the item to be cleaned. Our most commonly used method of cleaning uses our extraction machine. This machine can rinse and extract the soiling and staining at very high power if necessary.

Is the cleaning safe for children and pets?

Yes. All of the main cleaning solutions we use are eco-friendly, biodegradable and are also safe for children and pets to use the item or area following cleaning.

How long will the cleaning take?

Generally a lounge carpet will take on average 1 hour to clean and a 3 piece suite will take on average 3 hours to clean. The cleaning time may vary due to access, difficult or heavy staining and soiling.

How soon can I use the items after cleaning?

The average carpet and rug will take between 2 - 4 hours to be touch dry although you can often walk on the carpets straight after cleaning. Upholstery will take 4 - 5 hours to dry on average. Drying times can vary due to soling and staining levels, humidity, ventilation and temperature. Our technicians will advise you how to get the quickest drying times.

How soon can I vacuum after the cleaning?

You can vacuum the carpet once it is dry, although you shouldn't need to until your next regular vacuum.

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